Privacy Policy / Terms & Conditions

 

The Timeless Closet Privacy Policy / Term's & Condition's


Our website is governed by our terms of use and privacy policy.

privacy policy

Your privacy is important to us, your information is confidential, your privacy very seriously is taken very seriously. www.thetimelesscloset.co.za is safe and secure and is committed to protecting all your transactions and personal information from dissemination. Your details and personal information required for executing the orders will NEVER be disclosed (made known or sold) to any third parties, unless obliged to do so by law. Only the necessary information, that is the delivery address and contact phone number, will be made known to third parties delivering the item/s. If you believe that thetimelesscloset is not abiding by our privacy policy, please email us at thetimelesscloset@gmail.com By visiting www.thetimelesscloset.co.za you are accepting the practices described in this Privacy Notice.

Refunds

The goods will only be accepted, for whatever reason, if returned within 5 days of receipt by the purchaser.
The goods must be in their original condition unworn and with labelling and swing tags intact.
If the item/s is unsuitable please communicate to make the necessary return arrangements.
If you would like to exchange the item a collection and re-delivery will be arranged at your cost.
Refunds will be in the original method of payment.
Refunds take 1- 5 working days, after receipt of goods by The Timeless Closet to process. Credit card refunds should take 2-3 working days to reflect in your account.
The goods will only be accepted, for whatever reason, if returned within 5 days of receipt by the purchaser.
If the item/s is unsuitable please communicate to make the necessary return arrangements.
If you would like to exchange the item a collection and re-delivery will be arranged at your cost.
The goods must be in their original condition unworn and with labelling and swing tags intact.
Sale products are not eligible for return or exchange, therefore no refunds will be processed for these products unless the product is broken/damaged/faulty/incorrect.

Delivery

Products will be delivered within overnight or 2 – 7 working days ONLY successful receipt of payment.
Delivery will be made to South African street addresses only.
An order is considered complete as soon as it is handed to an individual at your specified delivery address.
Any query relating to the order must be advised to Thilo 084 454 2812 within 24 hours after receipt of the goods.
In the event of goods being lost in transit, The Timeless Closet has the option to either replace the missing goods or refund the customer.
Please note that shipping fees are not refundable.

Promotions

Discount codes will not be applicable to items which are on sale.

Products

Please note the stock of all items on offer is limited. Any order is subject to the item not being sold out, in which event it may be remove such item from your basket. The purchase shall be complete only when the payment has been processed fully and funds have been recieved. If payment fails, for any reason, the purchase shall not be successful. All prices are in South African Rands (ZAR) and are inclusive of VAT.

Cooling off (cancellation policy)

A cooling off period applies to all purchases, prior to the order being dispatched. Once an order has been dispatched, the shipping and handling fee will not be refunded.

Service disruption

The Timeless Closet reserves the right to limit or discontinue the functionality of the site. While we strive to be online continuously, we cannot exclude cases in which the webpage may be unavailable. In rare cases this may cause data loss. The Timeless Closet cannot be held liable for cross-browser incompatibilities that cause checkout or payment failures.

Intellectual property

The Timeless Closet retains all copyright and other rights to services, as well as listings, information, images, videos, and databases (the “Property Protection”). A modification, reproduction, publication, disclosure to third parties and / or exploitation of the protected property without the prior written consent is expressly prohibited by The Timeless Closet This includes, but is not limited to copying any style or design.

Termination/cancellation of orders

The Timeless Closet reserves the right to cancel or refuse to fulfil any order it suspects of being fraudulent.

Changes in General Conditions

The Timeless Closet reserves the right to revise these terms from time to time. We reserve the right to ban any individual uploader or website domain from using our services for any reason.

Security

Anyone downloading or trying to download malware or damaging coding on this site, or who tries to gain unauthorised access to any page on this site, will be prosecuted. The Timeless Closet will claim civil damages from such person if The Timeless Closet suffers any damage or loss. All credit card transactions on the site are protected by SSL (Secure Socket Layer) encryption and reinforced by various encryption processes with the aim of offering the most effective possible protection of any sensitive information. The Timeless Closet has no access to any confidential information regarding your payment method. Only the banking partner of The Timeless Closet will have access to confidential information (such as your credit card number, expiry date, CVV etc.).